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Provide assistance to your users through an online ticket or support system.
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Top : Scripts : Perl : Customer Support
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csLiveSupport
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Additional Info: Only $99 - Includes FREE Installation
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Now your web site visitors can contact you immediately, live, using only their web browser. If they have a question while they are looking over your site, all they have to do is click the image that says you are online. You can even add a code snippet to your email signature and provide everyone with a link to your live support chat!
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http://www.cgiscript.net/cgi-script/csNews/csNews.cgi?databa...
Added: 22-Nov-2002 | Reviews: 0 | Rating: 0 | Votes: 0
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Helpdesk
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Helpdesk::Mail System
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Additional Info: Free
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A Perl application intended to assist Helpdesks and Support Centers in organizing their email communication with their customers.
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http://mailbox.univie.ac.at/~le/helpdeskmail/
Added: 22-Nov-2002 | Reviews: 0 | Rating: 0 | Votes: 0
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PerlDesk
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Additional Info: $70
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Fully featured help desk system, it is an ideal solution for companies with more than one technician who are required to support lots of users. Perldesk incorporates many features to streamline support and improve customer relations.
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http://www.perldesk.com/
Added: 22-Nov-2002 | Reviews: 0 | Rating: 0 | Votes: 0
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WebSupport
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Additional Info: Free
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WebSupport is a CGI application that generates a unique ticket number to track requests by customers. It is designed specifically for web hosting companies to assist the support team. It accepts requests from the customer, writes to a database, and assigns the customer a unique ticket number. The customer can check his/her request any time. The administrator of the system, on the other hand, can view the request and edit it as necessary.
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http://websupport.sourceforge.net/
Added: 22-Nov-2002 | Reviews: 0 | Rating: 0 | Votes: 0
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WebTTS
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Additional Info: Free
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WebTTS is a trouble ticketing system written in PERL5. This package allows ISP's to track various service-related problems.
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http://www.gashalot.com/software/webtts/index.php
Added: 22-Nov-2002 | Reviews: 0 | Rating: 0 | Votes: 0
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WonderDesk
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Additional Info: You may try a free demo, script is not free.
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Platforms: Unix,Linux,WinNT,Win2000
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WonderDesk is a fully automated web based help desk. Increase your level of customer support by using this help desk script. It will keep your incoming support calls organized and allow your customers to track the progress/solution to their support request. No more need to have a support email account that becomes cluttered and disorganized. This Help Desk script will do it all for you.
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http://www.wonderdesk.com
Added: 5-Oct-2000 | Reviews: 0 | Rating: 0 | Votes: 0
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